Case Study

Cumbres Santa Fe

Transforming REPSE Management in Cumbres Santa Fe with Twind

The Challenge: A Manual and Exhausting Process

For Iván, a Human Resources agent, the main challenge was collecting supplier information and ensuring REPSE compliance, all done manually. "The process was very rudimentary," Iván explains.

"From the 17th of each month until the 8th of the following month, I was requesting documents such as Social Security IDs, tax certificates, with hand-made compliance checklists. It was an endless task that took up practically three weeks."

The impact was felt not only in the workload, but also in the quality of time available for other responsibilities. "I was losing valuable hours on repetitive tasks that could have been much simpler," he adds. Before using Twind, the process was slow, manual, and highly dependent on the previous provider. Document validation could take up to a week and was carried out without automation.

Objectives

The Solution Came with Twind

In March of this year, the implementation of Twind marked a before and after for Iván and the Cumbres Santa Fe team. From the start, the platform proved to be a transformative tool:

• Centralization and automation: The entire document process, from collection to validation, was organized into a single system.

• Time reduction: Iván now spends only two hours a month on a task that previously consumed weeks. "I can verify everything in half an hour a week, which allows me to focus on other activities," he states.

• User-friendly interface: The platform is easy to use, both for managers and suppliers. "It doesn't feel like a burden, but rather a tool that truly makes work easier," he highlights.

Customer Support That Makes a Difference

One of the most valued aspects for Iván has been the quality of the support. "The chat resolves any questions in real time, and the personalized follow-up from our Customer Success team has been incredible. We receive satisfaction surveys and calls that show a genuine commitment to our success," he says.

The Impact: More Than Efficiency, Peace of Mind

The Adaptation Process

Iván and his team adapted quickly to using Twind. "In just two months we were already fully familiar with the tool, both myself and the suppliers. From that point on, everything flowed smoothly," he says.

Why Twind?

When asked why he would recommend Twind, Iván doesn't hesitate: