Case Study
Pizzoli SpA: Manage over 100 contractors with method and peace of mind
How Pizzoli structured contractor management across multiple facilities, improving control, collaboration, and visibility with Twind.
In this success story you will find:
- Pizzoli's operational context and the complexity managed by the HSE Team
- The concrete challenge that led them to seek a different approach
- How Twind changed the contractor management process
- The operational impact in terms of control, collaboration, and safety
"The first thing I do when I get to work is open Twind." - Nicola Lenzi, RSPP at Pizzoli
The context: complex and ongoing management
Pizzoli is an industrial company organized across three facilities with a high and constant presence of external workers. Contractor management is not a marginal activity: it is an integral part of the daily operations of Pizzoli's HSE Team.
With over 100 active contracting companies and around 150–160 external workers, the team deals every day with a continuous flow of activities, documentation, and checks. Some contractors work with Pizzoli all year round, with a level of integration comparable to that of internal colleagues.
Production facilities
Internal employees
Contracting companies
External workers
Full interview with Nicola Lenzi, RSPP at Pizzoli SpA
“Contractors are a significant and constant presence. Some of them work with us all year round, just like our own colleagues.”
Nicola Lenzi
RSPP at Pizzoli SpA
The challenge: real control in a fragmented system
Before Twind was introduced, contractor management was carried out using poorly structured tools: emails, shared files, and documents sent in different formats. This made it difficult to have a clear overview of the overall situation, increased the risk of errors, and complicated the traceability of information.
Without an organized system, even regulatory compliance became difficult to demonstrate. Safety documentation — often perceived as a bureaucratic task — is in fact the first thing that needs to be presented in the event of an inspection or incident.
Before Twind
- Documents received via email in inconsistent formats, difficult to archive
- No single system: information scattered across folders and attachments
- Lack of visible and up-to-date traceability on contractor status
- Many hours of the HSE Team spent on manual management
With Twind
- 100% centralized documentation for all three facilities
- A single system for all contractors, accessible and always up to date
- Complete and demonstrable traceability at every stage
- HSE Team free to focus on prevention and improvement
"You can't work the old way, with emails coming from everywhere and documents that are hard to file."
Nicola Lenzi
RSPP at Pizzoli SpA
The critical issue for the HSE Team: organization and accountability
For Pizzoli's HSE Team, contractor management is closely tied to regulatory and operational accountability.
Without an organized system, the risk increases significantly on multiple fronts:
1
Full visibility over who accesses the facilities
Knowing at all times who is present, with what requirements and what level of compliance, for each of the three production sites. Understanding who is coming in, how they've been trained, and what documents they have.
2
Centralize safety documentation
Eliminate the scattering of information across emails, folders, and different formats. A single channel for all contractors, accessible and up to date, to demonstrate compliance whenever needed.
3
Reduce regulatory risk and manual workload
Free the HSE Team from fragmented operational management so they can focus on high-value activities: prevention, control, and continuous improvement of safety.
"They might seem like bureaucratic formalities, but when something happens, they're the first documents you need to pull out."
Nicola Lenzi
RSPP at Pizzoli SpA
The solution with Twind: not just a tool, a daily ally
With the introduction of Twind, Pizzoli was able to structure the contractor management process in a centralized way. The platform made it possible to organize documentation, standardize checks, and have an up-to-date view of the compliance status of external workers for each of the three facilities.
A single system for all contractors across all sites. No lost attachments, no emails to search through.
Onboarding, deadlines, and document updates all in one place. Accessible to the whole team in real time.
The process is structured, traceable, and clear. From the request to the filing, every stage is under control.
"There needed to be a single channel for all contractors… Twind was the best choice."
Nicola Lenzi
RSPP at Pizzoli SpA
What changed for the Pizzoli Team: operational impact and greater collaboration
✓
Greater internal collaboration
Communication between the HSE Team and other departments has clearly improved. The process has become shared and aligned: everyone knows what to do and when to do it.
✓
Fewer errors, more strategic value
Twind has reduced operational issues, allowing the HSE Team to dedicate more time to high-value activities: prevention, control, and continuous improvement of safety.
✓
Control, visibility, and peace of mind
Today, the HSE Team has immediate access to the information they need. Management is smoother, control is continuous, and operational visibility has increased significantly.
✓
Improved cooperation with contractors
Verification of technical-professional suitability has become simpler and faster. Document exchange between the company and contractors is more immediate and organized.
"Today, collaboration between departments is smoother: everyone has a clear understanding of the process and we work in an aligned way."
Nicola Lenzi
RSPP at Pizzoli SpA
Why Twind: the platform for those who manage contractors every day
When we asked him whether he would recommend Twind to other professionals in the field, Nicola had no doubts:
"Twind is the right platform for anyone who manages contractors every day. It's not a generic tool: it was built exactly for this purpose. I've already recommended it to other professionals in the field, and I'll keep doing so."
Nicola Lenzi
RSPP at Pizzoli SpA
Talk to one of our experts
Would you like to improve your contractor management too?
Thanks to Twind, Pizzoli has transformed complex and fragmented management into a structured process that is under control and more sustainable over time.
"The first thing I do when I get to work is open Twind." - Nicola Lenzi, RSPP at Pizzoli SpA
Now it's your turn: discover how to truly simplify contractor management in your company.
Frequently asked questions about Twind
The questions we're most often asked by HSE managers at structured companies like Pizzoli.
The entire process is structured within the platform: from requesting documents from the contractor, to verification, to filing. Every stage is traceable and demonstrable in the event of an inspection or incident.
No. Twind's interface is designed to be simple, even for those who aren't very familiar with digital tools. Pizzoli was able to involve all of its 100+ contractors without lengthy training sessions. In addition, our support team is available to help.
Timelines vary depending on operational complexity (usually between 3 and 4 weeks), but Pizzoli rolled out structured management progressively, facility by facility, without disrupting day-to-day operations.
Twind covers the entire contractor management lifecycle: document management, verification of technical-professional suitability, access control, and real-time visibility. It's an integrated system, not just a simple digital archive.
Beyond reducing regulatory risk, the time savings are immediate: fewer hours spent on manual management, fewer errors, fewer operational issues. Today, Pizzoli's HSE Team spends more time on prevention and less on bureaucracy.
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